FAQ + Shipping
MaxDealShop partners with global merchants in order to provide you the best prices and a unique global shopping experience.
This means that your order is shipped from global areas such as Thailand, Tibet, China, India, Hong Kong, Singapore, etc.
Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :)
- How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to.
- I ordered 2+ items, but only received one... where's my order?
- We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
- How long does it take for an order to arrive?
- This depends on the product ordered. Most items will arrive in about 3-5 weeks. If you're still not sure, just email us. We're happy to help.
- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send out multiple emails, including an order confirmation and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
- How do I contact you?
- If you have any questions that are not on this FAQ page, please email us at firstname.lastname@example.org where we will promptly get back to you